Critical notice: all transactions are strictly non-refundable
Every payment made to KaamGPT — subscription fees, renewals, wallet recharges, message and call credits, API usage, onboarding, migration, customisation and setup charges — is final, irrevocable and 100% non-refundable under all circumstances whatsoever, irrespective of usage, downtime, dissatisfaction, cancellation, suspension or termination. We commit to the best service, uptime and support we can deliver, and that commitment does not create any right to a refund, credit, set-off or pro-rata adjustment. Read Section 10 in full before you pay.
These Terms & Conditions (the 'Terms') form a legally binding agreement between KaamGPT ('KaamGPT', 'we', 'us', 'our'), a business software platform operating from Bangalore, India, and the company, firm, sole proprietor, organisation or individual that registers for, subscribes to, accesses or uses the platform (the 'Customer', 'you', 'your'). They apply to every workspace, every user inside that workspace, every application enabled within it, every API call made against it and every message, call, file or record processed through it.
By clicking to create an account, by ticking an acceptance box, by accepting an invitation to an existing workspace, by making any payment, or by continuing to access any part of the platform, you confirm that you have read these Terms, that you understand them, and that you accept them in full on your own behalf and on behalf of the organisation you represent. If you do not accept them, you must stop using the platform immediately and must not make any payment to us.
How to read this document: Section 2 defines the terms used throughout. Sections 7 to 12 govern money, and Section 10 states an absolute and unconditional non-refundable policy that you should read before you transact. Sections 14 to 17 govern what you may send, to whom, and how our AI features may be used. Sections 26, 27 and 28 limit our liability and place risk on you, and they are as important as any other clause in this agreement.
Order of precedence: where a signed enterprise order form, a written statement of work, or a plan-specific annexure conflicts with these Terms, the signed document prevails for that Customer and only to the extent of the conflict. Everything not expressly varied there continues to be governed by these Terms. Nothing said in a sales conversation, a demonstration, a brochure, a social post, an advertisement or a support chat varies these Terms unless it is recorded in a document signed by an authorised signatory of KaamGPT.
1. Acceptance, scope and binding effect
Who is bound, from what moment, and what the agreement covers.
1.1
Agreement formed. The agreement between you and KaamGPT is formed on the earliest of: (a) your submission of the registration form; (b) your acceptance of an invitation to join an existing workspace; (c) your first payment to us; or (d) your first use of any part of the platform, including a free plan or a trial. No signature, stamp or purchase order is required for these Terms to bind you.
1.2
Scope. These Terms cover the web application at kaamgpt.com and every workspace path beneath it, the administrator console, the mobile applications, the public APIs and webhooks, the AI voice runtime, the WhatsApp and email delivery infrastructure, the file storage and document tools, and every other application, module or feature that KaamGPT makes available now or in the future (together, the 'Service').
1.3
Everyone in your workspace. You are responsible for ensuring that every administrator, manager, employee, contractor, agent and guest to whom you grant access reads and complies with these Terms. Their acts and omissions inside your workspace are treated as your acts and omissions for every purpose under this agreement, including payment obligations, messaging compliance and indemnity.
1.4
Business use. The Service is supplied for business and professional use. It is not a consumer product, is not offered for personal or household purposes, and is not designed, tested or certified for use in life support, medical diagnosis, emergency dispatch, aviation, nuclear facilities, or any environment where failure could lead to death, personal injury or severe environmental damage.
1.5
Electronic contracting. You agree that this agreement is concluded electronically and that electronic records and click-acceptances constitute valid and enforceable evidence under the Information Technology Act, 2000 and the Indian Evidence Act (as replaced or amended from time to time). You waive any objection to enforceability solely on the ground that the agreement is in electronic form.
1.6
Language. These Terms are published in English. Any translation is provided for convenience only, and the English text governs in the event of any inconsistency, ambiguity or dispute about meaning.
1.7
Continued use is continued acceptance. Your continued access to or use of the Service after any amendment to these Terms is published constitutes your acceptance of the amended Terms, in accordance with Section 31.
2. Definitions
The words that carry a specific meaning throughout this agreement.
2.1
Defined terms. In these Terms, unless the context requires otherwise:
- 'Workspace' means the isolated tenant environment provisioned for a Customer, addressed at kaamgpt.com/<your-company>, containing that Customer's users, data, settings, billing and enabled applications.
- 'User' means any natural person who accesses a Workspace using credentials issued or approved by the Customer, whatever their role.
- 'Administrator' means a User holding company-admin or owner rights in a Workspace, including the person who created it.
- 'Application' or 'App' means a functional module of the Service — for example Attendance, HRMS, Projects, CRM and Leads, Email Marketing, WhatsApp Marketing, AI Calls, Billing and Invoicing, Drive and file storage, the PDF tools, Calendar and booking, Restaurant and POS, Social publishing, or any module released later.
- 'Customer Data' means all data, content, records, contacts, documents, media, message content, recordings and configuration submitted to, generated in, or transmitted through the Service by or for the Customer.
- 'Credits' means prepaid units of metered capacity — messages, emails, AI voice minutes, verification lookups, storage or similar — purchased in advance and consumed by use.
- 'Wallet' means the prepaid balance held against a Workspace from which Credits and metered charges are drawn.
- 'Plan' means the subscription tier selected by the Customer, together with its published entitlements, quotas and fair-use limits.
- 'Billing Period' means the recurring interval — monthly, quarterly, annual or as stated on the order — for which subscription fees are charged in advance.
- 'Third-Party Service' means any product, network, gateway or API not operated by KaamGPT that the Service connects to, including messaging providers, telecom operators, payment gateways, cloud hosts and AI model providers.
- 'Confidential Information' has the meaning given in Section 20.
- 'Applicable Law' means every statute, rule, regulation, direction, licence condition and binding order applicable to a party, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, the Consumer Protection Act, 2019 and rules made under them, and telecommunications regulations issued by the Telecom Regulatory Authority of India.
2.2
Interpretation. Headings are for convenience only and do not affect interpretation. 'Including' means 'including without limitation'. The singular includes the plural. A reference to a statute includes any amendment, re-enactment or successor. A reference to a day means a calendar day and to a month means a calendar month, unless expressly stated as a business day.
3. Eligibility, registration and authority
Who may open a workspace and what you promise when you do.
3.1
Capacity. You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872. The Service is not offered to, and must not be used by, any person below that age, whether directly or through a Workspace.
3.2
Authority to bind. If you register on behalf of a company, firm, trust, society or any other entity, you represent and warrant that you are duly authorised to bind that entity, that the entity is validly constituted and in good standing, and that the entity accepts these Terms in full. KaamGPT is entitled to rely on that representation without further verification.
3.3
Accurate information. You must provide accurate, current and complete registration details — legal name, business address, working email address, mobile number, tax registration details where applicable — and must keep them updated. Inaccurate or deliberately misleading registration data is a material breach of these Terms.
3.4
Verification. KaamGPT may at any time, and as a condition of continued access or of enabling a sending channel, require verification of your identity, business registration, GSTIN, PAN, domain ownership, sending domain records, sender identity, mobile number or email address. We may suspend a Workspace or a channel until verification is completed to our reasonable satisfaction.
3.5
One workspace per organisation. A Workspace is issued to one organisation. Creating multiple Workspaces to circumvent plan limits, free-tier quotas, trial restrictions, fair-use ceilings or a suspension is prohibited, and entitles us to consolidate, suspend or terminate the Workspaces concerned without refund.
3.6
Restricted persons. You may not register for or use the Service if you are barred from receiving services under Applicable Law, if you are on any applicable sanctions or denied-parties list, or if your access has previously been terminated by us for breach.
3.7
Workspace address. Your workspace slug is allocated on a first-come basis and may be changed or reclaimed by us where it infringes a trademark, impersonates another organisation, is offensive, or was registered in bad faith. A slug is a licence to use an address, not an ownership right in it.
4. The Service
What we provide, and the limits of what is promised.
4.1
What is provided. Subject to your compliance with these Terms and payment of all applicable fees, KaamGPT grants you a non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business purposes during your subscription, within the entitlements of your Plan.
4.2
One workspace, many applications. The Service is a multi-application workspace. Applications share one employee directory, one permission model and one billing account. Enabling or disabling an Application changes what your team can open; it does not change the fees payable for your Plan unless the Plan itself is changed under Section 9.
4.3
Entitlements are per-plan. Features, quotas, sending limits, storage, seat counts, retention windows, API rate limits, support response targets and Application availability differ by Plan and are published on the pricing page and inside the product. The published entitlement in force at the time of a Billing Period governs that period.
4.4
Evolution of the Service. The Service is delivered as software-as-a-service and is continuously developed. We may add, modify, rename, redesign, re-tier, deprecate or withdraw any feature, Application, integration, template, model or interface. Where we withdraw a materially relied-upon feature from a paid Plan, we will use reasonable efforts to give advance notice through the product or by email.
4.5
No custom development promised. Unless a separate written statement of work is signed and paid for, we are under no obligation to build, customise, integrate or maintain anything specific to your requirements, and nothing on a roadmap, in a demonstration, or in a sales discussion is a commitment to deliver.
4.6
Beta and preview features. Features marked beta, preview, early access, experimental or similar are provided for evaluation, may be changed or withdrawn without notice, may not be supported, and are excluded from every service-level target. You use them at your own risk and should not rely on them for production-critical work.
4.7
Devices and connectivity. You are responsible for the devices, browsers, operating systems, network connectivity, electricity, mobile data and third-party accounts required to use the Service. We support current versions of mainstream browsers and reasonably recent mobile operating systems, and do not warrant operation on outdated, modified, rooted or jailbroken environments.
4.8
Not a system of record for statutory filings. Reports, registers, payroll figures, attendance records, invoices and tax summaries produced by the Service are tools to help you run your business. You remain solely responsible for verifying them and for your own statutory filings, statutory registers, payroll compliance and tax positions.
5. Accounts, credentials and access
Login security is shared work, and most of it is yours.
5.1
Credential security. You are responsible for keeping all passwords, one-time codes, session tokens, API keys, webhook secrets and device pairings confidential. Credentials are personal to a User and must not be shared, published, committed to source control or embedded in client-side code.
5.2
Activity under your account. Every action performed with valid credentials or a valid API key issued to your Workspace is deemed to be performed by you and is your responsibility, whether or not it was authorised internally, except to the extent it results from our own proven breach of these Terms.
5.3
Notification of compromise. You must notify support@kaamgpt.com without delay, and in any case within 24 hours, on becoming aware of any unauthorised access, credential leak, lost device with an active session, or suspected compromise of your Workspace, and must promptly rotate the affected credentials.
5.4
Roles and permissions. Administrators control who joins the Workspace, what role each User holds and which permissions are granted per Application. Granting a role is your decision and its consequences — including data visibility, exports, sending rights and billing actions — are your responsibility.
5.5
Departing users. You must promptly deactivate Users who leave your organisation or change roles. KaamGPT is not liable for access retained by a User whose account you did not deactivate.
5.6
Support access. Our support and engineering personnel may access Workspace configuration and, where strictly necessary to diagnose a reported fault, Customer Data. Such access is limited to what is necessary, logged, and performed by personnel bound by confidentiality obligations. Where you request hands-on assistance, you authorise that access for the purpose of the request.
5.7
Number of seats. You may not exceed the number of Users permitted by your Plan, share a single login between multiple people, or use generic shared accounts to avoid seat charges. We may audit User counts and invoice for excess seats at the published rate.
6. Your responsibilities
The obligations that sit with the Customer, not with us.
6.1
Lawful use. You are responsible for ensuring that your use of the Service, and everything you send, store, publish, record or process with it, complies with Applicable Law and with the contractual terms of any Third-Party Service you connect.
6.2
Your data and your consents. You are responsible for the accuracy, quality, legality and provenance of Customer Data, and for holding a valid legal basis — including consent where required — for every contact record, phone number, email address and recipient list you upload or use.
6.3
Your recipients. You are responsible for what your messages say, whom they reach, when they are sent, and for honouring opt-outs, unsubscribes, DND registrations and stop requests promptly and permanently.
6.4
Internal governance. You are responsible for configuring the Service to match your internal policies, including approval flows, geofences, retention settings, permission grants, export rights and the enabling or disabling of AI features.
6.5
Backups of critical exports. While we maintain platform backups for our own continuity purposes, you are responsible for exporting and retaining your own copies of business-critical records at a frequency appropriate to your risk, using the export tools provided.
6.6
Cooperation. You will cooperate reasonably with us on security investigations, deliverability and abuse complaints, verification requests, and any lawful request from a regulator, telecom operator, channel provider or law-enforcement agency relating to your Workspace.
6.7
Notice of claims. You must promptly inform us of any complaint, notice, claim, penalty or regulatory action received by you that relates to messages sent, calls placed or data processed using the Service.
6.8
Accurate sender identity. You must not misrepresent your identity, your organisation, your sending domain, your caller identity or your relationship with a recipient, and you must ensure your sender names, headers, footers and business addresses are truthful and complete.
7. Plans, fees, invoices and taxes
How pricing, invoicing and taxation work.
7.1
Fees payable in advance. Subscription fees are payable in advance for each Billing Period. Metered usage beyond Plan entitlements is charged either against a prepaid Wallet or in arrears on the next invoice, as configured for your Workspace.
7.2
Published pricing. Prices are those published on kaamgpt.com or stated in a written order at the time of purchase or renewal. Prices are exclusive of taxes unless stated otherwise and are quoted in Indian Rupees unless a currency is expressly stated.
7.3
Price revision. We may revise pricing, quotas and metered rates. A revision applies to your Workspace from the start of your next Billing Period after the change is published or notified; it does not alter the Billing Period already paid for.
7.4
Taxes. All fees are exclusive of GST and any other applicable tax, cess, levy, withholding or duty, which is payable by you in addition. Where you are required to withhold tax at source, you must remit the full invoice value and provide a valid withholding certificate within the statutory period; failing that, the withheld amount remains due to us.
7.5
GST details. You are responsible for supplying a correct GSTIN and legal entity name before an invoice is raised. Invoices cannot be reissued for a change of entity, GSTIN or billing address after the statutory correction window has passed, and input tax credit lost through your own incorrect or late details is not recoverable from us.
7.6
Payment methods. Payments are processed by third-party gateways. We do not receive, hold or store full card numbers, CVV values, UPI credentials, net-banking passwords or PINs. Your use of a gateway is additionally subject to that gateway's own terms.
7.7
Failed and reversed payments. If a payment fails, is reversed, bounces, or is subsequently withdrawn by your bank or gateway, the corresponding subscription, Credits or Wallet balance may be reduced or withdrawn, and the Workspace may be downgraded or suspended until the balance is settled.
7.8
Late payment. Undisputed amounts not received by the due date carry interest at 1.5% per month or the maximum permitted by law, whichever is lower, calculated from the due date until payment, together with any collection, banking and legal costs reasonably incurred.
7.9
No set-off. You must pay all amounts in full without set-off, counterclaim, deduction or withholding, other than a withholding required by law and handled under clause 7.4.
7.10
Billing records. Invoices, receipts and Wallet ledgers are available in the Workspace. You must raise any billing query in writing within 15 days of the invoice date; after that, the invoice is treated as accepted, without prejudice to Section 10, which applies regardless.
8. Wallet, credits and metered usage
Prepaid balances, how they are consumed, and that they never convert back to money.
8.1
Prepaid nature. Wallet balances and Credits are prepaid capacity for using the Service. They are not deposits, not securities, not stored-value instruments, not a prepaid payment instrument and not money held on your behalf. They confer no interest, no ownership and no right to withdrawal.
8.2
Consumption. Credits are consumed as usage occurs — per message submitted, per email delivered or attempted, per AI voice minute or part-minute, per verification lookup, per gigabyte of storage per month, or as otherwise published for the metered item.
8.3
Charges apply to attempts. Where a third-party network, carrier, gateway or channel charges us for a submitted message or connected call, that charge is passed on and consumed from your balance even if the message is later rejected, undelivered, blocked, filtered, marked spam, or the call goes unanswered after connection.
8.4
No conversion to cash. Credits and Wallet balances are never exchangeable for cash, transferable to another Workspace, refundable on cancellation, or set off against any other liability. This applies on termination for any reason, including termination by us.
8.5
Expiry. Credits may carry an expiry period published at the time of purchase or attached to a promotional grant. Expired Credits lapse without compensation.
8.6
Metering is authoritative. Our metering records are the authoritative record of usage, absent manifest error demonstrated by you within 15 days. Third-party delivery reports, screenshots or handset behaviour do not, on their own, displace our records.
8.7
Negative balance. If usage exceeds the available balance because of settlement timing, retries, or provider reconciliation, the resulting negative balance is immediately payable and may be recovered from your next recharge.
8.8
Auto-recharge. Where you enable auto-recharge, you authorise us and the payment gateway to charge your saved instrument when the balance falls below your chosen threshold. Auto-recharge can be switched off at any time before it triggers; a recharge already executed is subject to Section 10.
9. Renewal, upgrade, downgrade and cancellation
Subscriptions renew automatically until you cancel; cancellation stops the next charge, not the current one.
9.1
Automatic renewal. Subscriptions renew automatically at the end of each Billing Period at the then-current published price, using the payment instrument or mandate on file, until cancelled in accordance with this Section.
9.2
How to cancel. You may cancel auto-renewal at any time from the billing screen in your Workspace, or by written notice to support@kaamgpt.com sent from a registered Administrator email address. Cancellation must be completed at least 24 hours before the renewal date to stop that renewal.
9.3
Effect of cancellation. Cancellation stops future renewals only. Your Plan continues until the end of the Billing Period already paid for, after which the Workspace moves to the free tier or becomes inaccessible, depending on the Plan and the data volume held.
9.4
No pro-rata on cancellation. There is no pro-rata refund, credit or adjustment for the unused portion of a Billing Period, for unused seats, for unused Credits, or for periods in which you chose not to use the Service. See Section 10.
9.5
Upgrades. An upgrade takes effect immediately. The higher Plan is charged from the date of upgrade, and any pro-rated adjustment for the unexpired part of the current Billing Period is applied at our discretion as a Credit against the upgrade charge, never as a payment out.
9.6
Downgrades. A downgrade takes effect from the start of the next Billing Period. Amounts already paid for the higher Plan are not refunded in whole or in part. A downgrade may reduce seats, storage, retention, quotas and Application access, and may make data beyond the lower Plan's limits inaccessible until you upgrade again.
9.7
Mandate cancellation is not notice. Cancelling a bank mandate, blocking a card, or letting an instrument expire is not valid notice of cancellation and does not end your subscription or your liability for amounts already due.
10. Strictly non-refundable transactions
Every amount paid to KaamGPT is final. This section is unconditional and admits no exception.
10.1
The rule. ALL PAYMENTS MADE TO KAAMGPT ARE STRICTLY, ABSOLUTELY AND IRREVOCABLY NON-REFUNDABLE. No refund, partial refund, pro-rata refund, credit note, set-off, adjustment, transfer, exchange or compensation of any kind will be issued for any reason whatsoever, irrespective of anything, at any time.
10.2
What this covers. Without limitation, this applies to:
- subscription fees for every Plan, whether monthly, quarterly, annual or multi-year, and every renewal of them;
- wallet recharges, top-ups and any unused balance remaining in a Wallet;
- message credits, email credits, SMS credits, WhatsApp conversation charges and AI voice minutes, used or unused;
- API usage charges, add-on module charges, per-seat charges and storage charges;
- onboarding, setup, migration, data-import, training, configuration and customisation fees;
- domain, sender, number, template, verification and provisioning charges paid to or through us;
- professional-services fees, statements of work and any advance or milestone paid against them;
- taxes, gateway fees, currency-conversion losses and bank charges incurred on any of the above.
10.3
Irrespective of circumstance. The non-refundable rule applies irrespective of, and is not affected by:
- downtime, degraded performance, latency, outages, or scheduled or unscheduled maintenance of any duration;
- non-use, partial use, forgotten renewal, duplicate purchase, wrong-plan purchase or a purchase made in error;
- dissatisfaction with any feature, design, result, deliverability rate, AI output or business outcome;
- the withdrawal, change, re-tiering or deprecation of any feature under clause 4.4;
- suspension, termination or blacklisting of your Workspace for breach of these Terms, including messaging abuse;
- a change in your business circumstances, funding, project cancellation, merger, insolvency or closure;
- any act, policy change, rate change, rejection, throttling or outage of a Third-Party Service, including Meta or WhatsApp policy enforcement, telecom operator or DLT action, gateway failure or cloud-host disruption;
- force majeure events under Section 29;
- any dispute of any nature whatsoever between you and us, whether or not it is ultimately resolved in your favour on any other issue.
10.4
Commitment to service is not a refund right. KaamGPT is genuinely committed to providing the best possible service, uptime, feature depth and support. That commitment is a statement of intent about how we work. It is not a warranty, not a service-level guarantee, and it creates no right to a refund, credit, discount or compensation of any kind.
10.5
No cooling-off period. As a business-to-business software service supplied and made available immediately on payment, no cooling-off, trial-reversal, buyer-remorse or return right applies. You are strongly encouraged to evaluate the Service on the free tier or a trial, and to raise every question with us, before you pay.
10.6
Trials exist for evaluation. Free plans and trials are provided precisely so that the Service can be assessed at no cost. Choosing to pay without evaluating is your decision and does not create any refund entitlement.
10.7
Duplicate and mistaken payments. Where a genuine technical duplicate of the same transaction is created by a gateway retry for the identical amount within the same 24-hour window, and you report it in writing within 7 days, we will apply the surplus as a non-withdrawable Credit to your Wallet. This is the only remedy available for a duplicate charge and is not a refund.
10.8
Unauthorised transactions. If you believe a payment was made from your instrument without authority, you must report it to your bank and to us immediately. Our assistance is limited to providing transaction records to your bank or a competent authority; the outcome of any such process is between you, your bank and the gateway.
10.9
No refund on termination. Termination or suspension for any reason, whether by you or by us, whether or not for cause, does not entitle you to any refund of prepaid fees or unused Credits.
10.10
Acknowledgement. You acknowledge that this Section is a material and negotiated basis on which the Service is priced and offered, that the pricing reflects it, that you have read it before paying, and that you would not have been offered the same pricing without it.
10.11
Statutory rights. Nothing in this Section purports to exclude a right that cannot lawfully be excluded. Where a competent authority determines that a specific amount must be returned, that determination is complied with in respect of that amount only, and every other amount remains non-refundable.
10.12
Survival. This Section survives termination or expiry of the agreement for any reason.
11. Chargebacks, disputes and recovery
Raising a bank dispute instead of talking to us is a breach of contract.
11.1
Talk to us first. Any billing concern must be raised in writing with support@kaamgpt.com and given a reasonable opportunity to be examined before any external process is started.
11.2
Chargebacks prohibited. Initiating a chargeback, payment dispute, mandate reversal, UPI complaint or bank recall against a lawful charge, without our prior written agreement, is a material breach of these Terms.
11.3
Consequences. On an unauthorised chargeback or reversal we may, without notice:
- immediately suspend or terminate the Workspace and every linked User account;
- withhold data exports until the disputed amount and associated costs are settled;
- recover the disputed amount together with gateway penalties, administrative charges, interest under clause 7.8 and legal costs;
- refuse future service to you, your affiliates and your Administrators;
- report the matter to the payment gateway, which may affect your ability to transact elsewhere on that network.
11.4
Evidence. You agree that our access logs, metering records, invoices, delivery reports and acceptance records may be submitted in full to a gateway, bank, ombudsman, arbitrator or court as evidence in any dispute you raise.
11.5
Costs. You will reimburse all reasonable costs we incur in responding to a chargeback that is decided in our favour or withdrawn.
11.6
No effect on Section 10. The existence of a dispute, complaint or investigation does not suspend your payment obligations and does not create any refund entitlement.
12. Free plans, trials, beta and promotional credits
What you get for nothing, and what it does not entitle you to.
12.1
Free tier. A free tier may be offered with reduced quotas, limited Applications, restricted retention and no support commitment. It is provided as-is, may be changed or withdrawn at any time, and may be suspended for inactivity.
12.2
Trials. A paid-feature trial runs for the stated period and converts to a paid Plan only if you choose to pay. We may limit trials to one per organisation and may refuse a trial to any applicant.
12.3
Promotional credits. Promotional Credits, discounts, coupons and referral bonuses are granted at our discretion, carry no cash value, may expire, are not transferable, and may be withdrawn if the qualifying condition is not met or is manipulated.
12.4
Data on a free tier. Data held in a free or expired trial Workspace may be subject to shorter retention. Where a Workspace remains inactive for 6 months on a free tier, we may archive or delete its data after sending notice to the registered Administrator email address.
12.5
Abuse of free capacity. Free tiers and trials must not be used for bulk sending, load testing, resale, scraping, or as a substitute for a paid Plan across multiple Workspaces. We may suspend any Workspace used in this way without notice.
12.6
No warranty. Free plans, trials and beta features carry no warranty, no uptime target and no support obligation, and our liability in respect of them is excluded to the fullest extent permitted by law.
13. Fair use, rate limits and platform protection
Shared infrastructure has ceilings, and we enforce them.
13.1
Fair use. Entitlements described as unlimited, unmetered or generous are subject to fair use — the volume a comparable business would consume in normal operation. We may define, publish and enforce reasonable ceilings for such entitlements.
13.2
Rate limits. API, webhook, export, search, upload and sending endpoints carry rate limits. Exceeding them may result in throttling, queuing or rejection of requests, and repeated breach may result in key revocation.
13.3
Load protection. We may throttle, queue, shard, defer or reject any workload that threatens platform stability, other tenants' performance, deliverability reputation or provider relationships, including sudden bulk sends, unbounded imports and automated loops.
13.4
Storage. Storage entitlements cover business documents and media reasonably related to your use of the Service. The Service is not a backup target, a media host, a content-distribution network, a torrent seed or an archive for material unrelated to your business.
13.5
Automation. Scripted, headless or automated interaction with the web interface, rather than with the documented API, is prohibited, as is any automation designed to inflate usage entitlements or evade metering.
13.6
Warning where practical. Where circumstances permit, we will contact an Administrator before applying a restriction under this Section. Where a workload threatens immediate harm, we may act first and notify afterwards.
14. Acceptable use
What must never be done with the platform.
14.1
General prohibition. You must not use the Service, or permit it to be used, for any purpose that is unlawful, fraudulent, deceptive, harassing, infringing, harmful or contrary to these Terms.
14.2
Prohibited content and conduct. You must not upload, store, generate, transmit or distribute:
- content that is obscene, sexually explicit involving any minor, or that sexualises a child in any manner;
- content that promotes terrorism, violent extremism, self-harm, human trafficking, or violence against any person or group;
- content that incites hatred or discrimination on grounds of religion, race, caste, sex, place of birth, disability or any other protected characteristic;
- content that infringes copyright, trademark, patent, trade secret, personality or publicity rights;
- malware, ransomware, spyware, keyloggers, crypto-mining payloads or any malicious code;
- phishing pages, fake login flows, counterfeit invoices, fraudulent payment requests or any impersonation of a bank, government body, or of KaamGPT;
- false or misleading claims about earnings, medical outcomes, loan approvals, lottery wins, visas, jobs or investment returns;
- content relating to illegal gambling, unlicensed betting, illegal drugs, weapons, wildlife products or any other prohibited trade;
- personal data obtained unlawfully, scraped without a legal basis, or purchased from a data broker without verified consent.
14.3
Prohibited technical activity. You must not:
- probe, scan, penetration-test or attempt to breach the Service without our prior written authorisation;
- attempt to access another tenant's Workspace, data, storage bucket, queue, log or model context;
- reverse engineer, decompile, disassemble, or attempt to derive source code, model weights, prompts or algorithms;
- copy, frame, mirror, resell, sublicense, white-label or offer the Service as your own product without a written reseller agreement;
- use the Service to build, train or benchmark a competing product, or to extract our data, schema or prompts for that purpose;
- remove, obscure or alter any proprietary notice, branding or attribution;
- circumvent metering, quotas, seat limits, geofences, retention settings, audit logging or access controls.
14.4
Reporting and enforcement. Suspected violations may be reported to support@kaamgpt.com. We may investigate, request information, restrict a feature, quarantine content, suspend sending, suspend the Workspace or terminate the agreement, proportionate to the severity and to our own legal exposure.
14.5
Cooperation with authorities. We may disclose information about a Workspace, its Users and its content to law-enforcement agencies, regulators, telecom operators or channel providers where required by Applicable Law or by a binding request, or where necessary to protect the rights, property or safety of any person.
14.6
No refund on enforcement. Suspension or termination under this Section does not entitle you to any refund and does not relieve you of amounts due.
15. Messaging, calling and consent compliance
Consent, registration and opt-out rules for every outbound channel.
15.1
You are the sender. For every email, WhatsApp message, SMS and AI voice call sent through the Service, you are the sender, the principal and the controller of the campaign. KaamGPT provides the delivery infrastructure only and does not review, approve or endorse your content or your lists.
15.2
Prior consent. You warrant that every recipient has given prior, specific, informed and demonstrable consent to receive the category of communication you are sending, or that you hold another lawful basis recognised under Applicable Law for that specific channel.
15.3
Proof of consent. You must retain records of consent — source, timestamp, IP or channel, and the wording shown to the recipient — for as long as you contact that recipient plus three years, and must produce them to us within 48 hours of a request arising from a complaint or regulatory query.
15.4
Telecom regulation. For calls and SMS to Indian numbers you must comply with the Telecom Commercial Communications Customer Preference Regulations, DND and DLT registration requirements, permitted calling hours, header and template registration, and every direction issued by the Telecom Regulatory Authority of India or an access provider.
15.5
Email regulation. For email you must comply with anti-spam law applicable to you and to your recipients, including CAN-SPAM in the United States, CASL in Canada and the GDPR and ePrivacy rules in the EEA and the United Kingdom, and must include a functioning unsubscribe mechanism and a valid postal identity in commercial email.
15.6
Opt-out handling. You must process every opt-out, unsubscribe, STOP, block or complaint within the shorter of the period required by law and 72 hours, and must never re-add an opted-out contact to any list.
15.7
Suppression lists. You must maintain suppression lists across campaigns, must not attempt to bypass suppression by re-importing, re-formatting or splitting a list, and must not use another Workspace to reach a contact who has opted out of yours.
15.8
Deliverability. Deliverability, inbox placement, template approval, quality ratings and per-day sending limits are determined by Third-Party Services and receiving networks, not by us. We do not warrant that any message will be delivered, displayed, opened or unfiltered.
15.9
Complaint thresholds. Excessive bounces, spam complaints, blocks, low quality ratings or list-quality warnings may result in immediate throttling or suspension of your sending, to protect shared sending reputation and provider relationships. No refund arises from such a suspension.
15.10
Liability for messaging. You are solely liable for every penalty, fine, damage, compensation order and cost arising from your messaging, and you indemnify us for it under Section 28.
16. WhatsApp, Meta and provider-specific rules
Channel providers impose their own rules, and they apply to you directly.
16.1
Provider terms. Use of WhatsApp Business features is additionally subject to the WhatsApp Business Terms, the WhatsApp Business Messaging Policy, the Meta Platform Terms and the commerce and healthcare policies published by Meta, all as amended from time to time. Use of other channels is subject to the terms of the relevant provider, including MSG91, telecom operators and SMTP providers.
16.2
Direct effect. Where a provider requires a term to flow through to you, that term applies to you directly, and a conflict between a provider policy and these Terms is resolved in favour of the provider policy for that channel only.
16.3
Numbers, templates and quality. Business numbers, display names, template approvals, messaging limits and quality tiers are controlled by the provider. Rejection, downgrade, restriction or ban of a number, template or business account is a provider decision that we cannot reverse, and does not affect fees already paid.
16.4
Device-linked sending. Where a feature links a personal or business handset to the Service, you are responsible for the eligibility of that number, for the device remaining online, and for compliance with the platform rules governing that method of connection. Bans imposed by the platform on such numbers are at your risk.
16.5
Pass-through charges. Conversation charges, template charges, carrier charges and per-country rates set by providers are passed through to you and change when the provider changes them, without notice from us.
16.6
Suspension by a provider. If a provider suspends, restricts or terminates a channel used by your Workspace, our sole obligation is to inform you and, where possible, to assist you in moving to an alternative channel at the applicable rates.
17. AI features and AI voice agents
What AI output is, what it is not, and the rules for recorded calls.
17.1
Nature of AI output. AI features generate probabilistic output. Output may be inaccurate, incomplete, outdated, biased or fabricated, and identical prompts may produce different results. You must review AI output before relying on it, publishing it, sending it to a customer or acting on it.
17.2
Not professional advice. AI output is not legal, tax, accounting, medical, financial, employment or regulatory advice, and must not be presented to any person as such.
17.3
Human accountability. You remain accountable for every decision taken with the assistance of AI features, including hiring, disciplinary, payroll, credit, pricing and customer-service decisions, and you must maintain meaningful human review wherever a decision materially affects a person.
17.4
Your inputs. You must not submit to any AI feature: credentials or secrets; payment card data; government identity numbers beyond what an Application is designed to hold; special-category personal data without a lawful basis; or content you are not entitled to process.
17.5
Model providers. AI features are delivered using our own and third-party models. Prompts and content necessary to produce a result are transmitted to the relevant provider under contractual confidentiality and processing terms.
17.6
Training. We do not use identifiable Customer Data to train publicly shared foundation models. We may use aggregated, de-identified operational signals — volumes, error rates, latency, feature usage, classification outcomes — to improve reliability, safety and quality.
17.7
AI voice calls. Where you use AI voice agents you must: disclose at the start of the call that the caller is an automated system; identify the business on whose behalf the call is made; provide a way to reach a human; respect calling hours and DND rules; and stop calling on request.
17.8
Recording consent. You are responsible for obtaining every consent required by Applicable Law before a call is recorded or transcribed, including consent required in jurisdictions that demand the agreement of all parties, and for giving any recording notice at the correct point in the call.
17.9
Prohibited AI uses. You must not use AI features to imitate a specific real person's voice or likeness without their documented consent, to generate deceptive political content, to produce material designed to defraud, to evade content moderation, or to make automated decisions prohibited by law.
17.10
No warranty for AI. AI features are provided without any warranty of accuracy, suitability, availability or outcome, and are excluded from every service-level target.
18. Customer Data, ownership and licence
Your data stays yours; we get only the licence we need to run the Service.
18.1
Ownership. As between you and us, you own all right, title and interest in Customer Data. We claim no ownership of it.
18.2
Licence to operate. You grant KaamGPT a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, index, display, encrypt, back up, reformat and process Customer Data solely to provide, secure, support, meter and improve the Service for you, and to comply with Applicable Law. The licence ends when the data is deleted under Section 25, save for backups pending expiry and records we must retain.
18.3
Your warranties. You warrant that you hold all rights, consents and permissions required for Customer Data to be processed as contemplated by these Terms, and that its processing does not infringe any third-party right or breach any law.
18.4
Prohibited data. Unless expressly agreed in writing, you must not store in the Service: full payment card numbers or CVV data; biometric templates; health records subject to sector-specific regulation; or classified government information. Where an Application is designed to hold identity numbers or similar, you must configure access controls appropriately.
18.5
Aggregated insights. We may generate and use anonymised, aggregated statistics that cannot reasonably identify you, any User or any individual, for capacity planning, benchmarking, product development and public reporting.
18.6
Content of communications. Message bodies, call recordings and transcripts are Customer Data. We process them to deliver the communication, to meter usage, to enforce Section 14 and to comply with lawful requests.
18.7
Third-party rights. Where Customer Data contains personal data of your employees, customers or contacts, you are responsible for the notices, consents and rights-handling owed to those individuals, and we support you as described in the Privacy Policy.
18.8
Export. Standard export tools are provided inside the product for the principal record types. Bespoke extraction, historical reconstruction or forensic export is a chargeable professional service.
19. Data protection roles
You decide what is processed and why; we process it for you.
19.1
Roles. For Customer Data, you act as the Data Fiduciary (controller) and KaamGPT acts as a Data Processor acting on your documented instructions, which are these Terms together with your configuration of the Service. For our own account, billing, security and platform-operations data, KaamGPT acts as the Data Fiduciary.
19.2
Privacy Policy. The KaamGPT Privacy Policy, published at kaamgpt.com/privacy, forms part of these Terms and describes what we collect, why, how long we keep it, who we share it with and how rights may be exercised.
19.3
Processing instructions. We process Customer Data only to provide the Service, to comply with law, and as otherwise instructed by you in writing. We will inform you if we consider an instruction to breach Applicable Law.
19.4
Sub-processors. You authorise our use of sub-processors — cloud hosting, storage, messaging, telephony, payment and AI providers — bound by written terms no less protective than those in this Section. The current list is maintained in the Privacy Policy.
19.5
Assistance. Taking into account the nature of processing, we will provide reasonable assistance with data-principal requests, security measures, breach notification and impact assessments. Assistance beyond the tooling provided in the product may be chargeable.
19.6
Deletion and return. On termination, Customer Data is handled as described in Section 25 and in the Privacy Policy's retention schedule.
20. Confidentiality
Both sides keep the other's non-public information private.
20.1
Definition. Confidential Information means non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential, including Customer Data, pricing, security architecture, unreleased features, audit findings and business plans.
20.2
Obligation. The receiving party will use Confidential Information only to perform this agreement, will protect it with at least reasonable care, and will disclose it only to personnel and advisers who need it and are bound by equivalent obligations.
20.3
Exclusions. The obligation does not apply to information that is or becomes public without breach, was lawfully known before disclosure, is independently developed without use of the disclosure, or is lawfully received from a third party without restriction.
20.4
Compelled disclosure. A party may disclose Confidential Information where required by law or by a competent authority, giving the other party notice where lawfully permitted, and disclosing only what is required.
20.5
Duration. These obligations continue for three years after termination, and indefinitely for personal data and trade secrets.
21. Intellectual property and feedback
We keep the platform; you keep your data; suggestions become ours to build.
21.1
Our property. The Service, including its software, source code, architecture, database schema, models, prompts, design system, interfaces, documentation, workflows, brand names, logos and domains, is and remains the exclusive property of KaamGPT and its licensors.
21.2
No implied rights. These Terms grant a limited right of access only. No licence to any KaamGPT intellectual property is granted by implication, estoppel or otherwise.
21.3
Trademarks. You may not use our names, logos or brand assets except as expressly permitted in writing, other than a factual statement that you use the Service. We may identify you as a customer using your name and logo in customer lists and on the website, and will stop on written request.
21.4
Feedback. If you send us suggestions, ideas, feature requests or improvement proposals, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and commercialise them without obligation, attribution or payment.
21.5
Your marks. You grant us a limited licence to display your name, logo, sender identity and templates within the Service and in messages sent on your instruction.
21.6
Third-party components. The Service includes third-party and open-source components licensed under their own terms, which prevail over these Terms for those components only.
22. Third-party services and dependencies
The parts we do not operate carry their own risk.
22.1
Integrations. The Service connects to Third-Party Services including cloud hosting and databases, object storage, messaging gateways, telecom operators, SMTP providers, payment gateways, mapping and location services, and AI model providers.
22.2
No control. We do not control Third-Party Services and are not responsible for their availability, accuracy, pricing, policies, security practices, moderation decisions or continued existence.
22.3
Your own accounts. Where you connect your own provider account, key or number, your relationship with that provider is direct, their terms apply to you, and their charges are yours.
22.4
Changes upstream. A change, restriction, deprecation, price rise or outage in a Third-Party Service may reduce or suspend a feature. We will use reasonable efforts to adapt, and no refund or credit arises from such a change.
22.5
Links. Links to third-party sites are provided for convenience only and are not endorsements.
22.6
Marketplace and services. Professional services, templates or add-ons supplied by third parties through the platform are contracted between you and that third party, unless expressly stated otherwise.
23. Availability, maintenance and support
What we aim for, what we do not promise, and how support works.
23.1
Target, not guarantee. We aim for high availability of the core workspace and operate redundant infrastructure to that end. Except where a signed enterprise agreement states an availability commitment with defined remedies, the Service is provided without any uptime guarantee.
23.2
Maintenance. We perform routine maintenance, deployments and database migrations, generally during low-traffic hours, and may perform emergency maintenance at any time to protect security, stability or data integrity.
23.3
Excluded from any target. Downtime caused by Third-Party Services, your network or devices, your own configuration or automation, denial-of-service or abuse traffic, suspension under these Terms, beta features, or force majeure is excluded from every availability calculation.
23.4
Support channels. Support is provided by email at support@kaamgpt.com and on the published helpline during business hours in the Indian Standard Time zone, in English and Hindi, at the level attached to your Plan.
23.5
Response targets. Support response targets are targets, not guarantees, and do not create a right to any refund, credit or compensation under any circumstances.
23.6
Scope of support. Support covers faults in the Service. It does not cover training beyond published documentation, custom development, data-entry work, recovery of data deleted by your Users, or debugging of your own systems or third-party accounts.
23.7
Reasonable conduct. We may decline to continue supporting a User who is abusive, threatening or persistently unreasonable towards our staff, and may require communication to be redirected to a nominated Administrator.
23.8
Deprecation notice. Where we retire an API version or a materially relied-upon integration on a paid Plan, we will use reasonable efforts to provide at least 30 days notice through the product, the changelog or email.
24. Security
Our measures, your measures, and what happens after an incident.
24.1
Our measures. We maintain technical and organisational measures appropriate to the risk, including transport encryption, encryption of data at rest, tenant isolation enforced at the database layer, role-based access control, least-privilege administrative access, audit logging, monitored backups and periodic review of our controls.
24.2
No absolute security. No internet-facing system is immune from compromise. We do not warrant that the Service will be free from unauthorised access, and you accept that residual risk as a condition of use.
24.3
Your measures. You must use strong unique passwords, enable available multi-factor options, restrict Administrator rights, rotate API keys, secure your endpoints and email accounts, and remove access promptly when people leave.
24.4
Incident notification. We will notify affected Customers of a personal data breach affecting their Workspace without undue delay after confirmation, with the information available at the time, and will report to authorities where required, including under directions issued by CERT-In.
24.5
Vulnerability disclosure. Security researchers may report vulnerabilities to support@kaamgpt.com. Testing must not degrade the Service, access another tenant's data, or exfiltrate personal data, and must stop at proof of concept.
24.6
Logs. Audit and access logs are retained as described in the Privacy Policy and may be used to investigate incidents, enforce these Terms and satisfy legal obligations.
25. Suspension, termination and data handling
How the relationship ends and what happens to the data.
25.1
Termination by you. You may terminate at any time by cancelling under Section 9 and ceasing use. No refund arises.
25.2
Termination by us for convenience. We may terminate a free-tier or trial Workspace at any time, and a paid Workspace on 30 days written notice to the registered Administrator email address.
25.3
Termination for cause. We may suspend or terminate immediately, without notice, where you breach Sections 10, 11, 14, 15, 16 or 17, where payment is overdue by more than 15 days, where continued provision exposes us to legal or provider risk, or where you become insolvent, enter liquidation or cease business.
25.4
Suspension. Suspension restricts access while the underlying issue is examined. Fees continue to accrue during a suspension caused by your breach or non-payment, and prepaid fees are not refunded or extended.
25.5
Effect of termination. On termination, all rights of access end, all outstanding amounts become immediately payable, and Sections 6.7, 7, 8.4, 10, 11, 14.6, 18.1, 20, 21, 26, 27, 28, 32, 33 and 34 survive.
25.6
Export window. Except where prohibited by law, by a provider requirement or by an active fraud, abuse or chargeback investigation, we will keep Customer Data available for export for 15 days after termination. Where access has been suspended, export is provided on written request from an Administrator once outstanding amounts are settled.
25.7
Deletion. After the export window, production Customer Data is deleted or irreversibly anonymised, ordinarily within 30 days, and encrypted backups age out on their normal cycle, ordinarily within a further 90 days.
25.8
Retained records. We retain invoices, transaction records, tax documents, consent and audit records for the statutory periods described in the Privacy Policy, notwithstanding deletion of the Workspace.
25.9
No refund on termination. Termination for any reason, by either party, creates no entitlement to any refund of subscription fees, Credits or Wallet balances.
25.10
Reactivation. A terminated Workspace may be reinstated only at our discretion, only within the export window, and only where the cause of termination has been resolved.
26. Disclaimer of warranties
The Service is provided as it is.
26.1
As is. THE SERVICE IS PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAAMGPT DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
26.2
No outcome promised. We do not warrant that the Service will meet your requirements, that operation will be uninterrupted, timely, secure or error-free, that defects will be corrected, that messages will be delivered, that AI output will be accurate, or that any commercial, marketing, hiring or revenue outcome will be achieved.
26.3
Data accuracy. We do not warrant the accuracy or completeness of data produced by the Service where that data depends on inputs supplied by you, by your Users or by a Third-Party Service.
26.4
No advice. Nothing in the Service or its documentation constitutes legal, tax, accounting, payroll-compliance, medical or financial advice.
26.5
Statutory floor. Where a warranty cannot lawfully be excluded, it is limited, to the extent permitted, to re-performance of the affected part of the Service.
27. Limitation of liability
Our maximum exposure, and the losses that are excluded entirely.
27.1
Excluded losses. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAAMGPT AND ITS FOUNDERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFIT, REVENUE, BUSINESS, GOODWILL, ANTICIPATED SAVINGS, OPPORTUNITY, REPUTATION OR DATA, HOWEVER ARISING AND EVEN IF ADVISED OF THE POSSIBILITY.
27.2
Aggregate cap. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND THE SERVICE, WHETHER IN CONTRACT, TORT, STATUTE OR OTHERWISE, WILL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY YOU TO KAAMGPT FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
27.3
Free and beta use. For free tiers, trials and beta features, our aggregate liability will not exceed ₹1,000 (Indian Rupees one thousand).
27.4
Specific exclusions. We are not liable for: undelivered, delayed, filtered or blocked messages; provider bans, template rejections or number restrictions; penalties arising from your messaging or data practices; loss of data you deleted or failed to export; AI output relied on without review; or any act or omission of a Third-Party Service.
27.5
Allocation of risk. You acknowledge that the fees reflect this allocation of risk, that these limits are reasonable between commercial parties, and that we would not provide the Service on these prices without them.
27.6
Time limit. Any claim must be brought within 12 months of the date on which you first became aware, or ought reasonably to have become aware, of the circumstances giving rise to it, after which it is permanently barred.
27.7
Non-excludable liability. Nothing limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.
28. Indemnity
You cover us for claims that come out of how you used the platform.
28.1
Your indemnity. You will defend, indemnify and hold harmless KaamGPT and its founders, directors, employees, contractors, agents and affiliates from and against all claims, demands, proceedings, penalties, fines, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) Customer Data; (b) messages, calls or campaigns sent through your Workspace; (c) your breach of these Terms or of Applicable Law; (d) your infringement of a third-party right; (e) any dispute between you and a User, employee, customer or recipient; and (f) any chargeback raised in breach of Section 11.
28.2
Procedure. We will notify you of a claim, allow you to control the defence with counsel reasonably acceptable to us, and cooperate at your expense. You may not settle a claim in a way that admits our liability, imposes an obligation on us or affects our rights, without our written consent.
28.3
Our participation. We may participate in the defence at our own cost with counsel of our choosing.
28.4
Uncapped. The indemnity in this Section is not subject to the cap in clause 27.2.
29. Force majeure
Neither side is liable for events genuinely outside its control.
29.1
Events. Neither party is liable for failure or delay in performance caused by an event beyond its reasonable control, including act of God, flood, fire, earthquake, epidemic or pandemic, war, terrorism, civil unrest, strike, government or regulatory action, change of law, sanctions, internet or telecom failure, power failure, submarine cable damage, large-scale cyber attack, or the failure or withdrawal of a Third-Party Service.
29.2
Effect. The affected party will notify the other and use reasonable efforts to resume performance. Payment obligations already accrued are not excused.
29.3
Prolonged events. If a force majeure event continues for more than 60 consecutive days, either party may terminate on written notice. No refund of prepaid fees arises on such termination.
30. Compliance, sanctions and anti-bribery
Both sides operate lawfully, and you confirm you are allowed to buy from us.
30.1
Trade controls. You represent that you are not located in, organised under the laws of, or ordinarily resident in a country or territory subject to comprehensive sanctions, and that you are not on any applicable restricted-party list.
30.2
No prohibited end use. You will not use the Service in connection with weapons of mass destruction, unlawful surveillance of individuals, or any activity prohibited by export-control or sanctions law.
30.3
Anti-bribery. Each party will comply with the Prevention of Corruption Act, 1988 and other applicable anti-bribery and anti-money-laundering laws, and will not offer or accept any improper payment in connection with this agreement.
30.4
Source of funds. You confirm that funds used to pay for the Service are from lawful sources and that you will provide reasonable information required for our anti-money-laundering or gateway compliance obligations.
30.5
Breach. Breach of this Section entitles us to suspend or terminate immediately without refund and to report the matter to the relevant authority.
31. Changes to these Terms
How amendments are made and how you are told.
31.1
Right to amend. We may amend these Terms to reflect changes in the Service, in our providers, in pricing structure, in security practice or in Applicable Law.
31.2
Notice. The amended Terms take effect when published on this page with an updated 'last updated' date. For a change that materially reduces your rights, we will use reasonable efforts to give at least 15 days notice by email or in-product notice before it takes effect.
31.3
Your choice. If you do not accept an amendment, your remedy is to stop using the Service and cancel under Section 9 before the amendment takes effect. Continued use after that date is acceptance. No refund arises from an amendment.
31.4
Version history. The version number and effective date at the top of this document identify the operative text. Earlier versions are available from support@kaamgpt.com on request.
31.5
No informal variation. No variation is effective unless published under this Section or recorded in a document signed by an authorised signatory of KaamGPT.
32. Notices and communications
Where legal notices go and when they count as received.
32.1
To you. Notices to you are validly given by email to the registered Administrator address, by in-product notification, or by post to the address on your account, and are deemed received on the day of sending for electronic notice and three business days after posting for physical notice.
32.2
To us. Notices to KaamGPT must be sent to support@kaamgpt.com with the subject line 'Legal Notice', and, where a physical notice is required, to our registered address in Bangalore, India.
32.3
Keep contacts current. You are responsible for keeping the Administrator email address current and monitored. Failure to receive a notice because of an outdated, blocked or unmonitored address does not affect its validity.
32.4
Operational messages. You consent to receiving service, security, billing, incident and policy communications electronically. These are not marketing and cannot be unsubscribed from while your account is active.
32.5
Marketing to you. Product and offer emails from us may be unsubscribed at any time using the link they contain.
33. Governing law and dispute resolution
Indian law, Bangalore courts, arbitration for what cannot be settled.
33.1
Governing law. This agreement and any dispute arising out of or in connection with it, including non-contractual disputes, are governed by the laws of India, without regard to conflict-of-law principles.
33.2
Good-faith resolution. Before commencing formal proceedings, the parties will attempt in good faith to resolve the dispute through discussion between senior representatives for a period of 30 days from written notice of the dispute.
33.3
Arbitration. A dispute not resolved under clause 33.2 will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is Bangalore, India, and the language is English. The award is final and binding.
33.4
Costs. Each party bears its own costs of arbitration and an equal share of the arbitrator's fees, unless the arbitrator directs otherwise.
33.5
Jurisdiction. Subject to clause 33.3, the courts at Bangalore, India have exclusive jurisdiction, and each party irrevocably submits to that jurisdiction and waives any objection based on venue or forum non conveniens.
33.6
Interim relief. Either party may seek urgent injunctive or interim relief from a competent court to protect confidential information, intellectual property or data security, without waiving clause 33.3.
33.7
No class actions. To the extent permitted by law, disputes will be resolved individually, and you agree not to bring or participate in any class, collective or representative proceeding against us.
34. General provisions
The standard clauses that keep the rest of the agreement working.
34.1
Entire agreement. These Terms, the Privacy Policy, the published Plan entitlements and any signed order form constitute the entire agreement between the parties and supersede all prior discussions, proposals, representations and understandings on the same subject.
34.2
No reliance. Each party confirms that it has not relied on any statement, warranty or representation not expressly set out in these Terms, save for fraudulent misrepresentation.
34.3
Severability. If any provision is held invalid or unenforceable, it is modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remaining provisions continue in full force.
34.4
Waiver. No failure or delay in exercising a right is a waiver of it, and no single or partial exercise prevents any further exercise.
34.5
Assignment. You may not assign or transfer this agreement or any Workspace without our prior written consent. We may assign it to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.
34.6
No partnership. Nothing creates a partnership, joint venture, franchise, agency or employment relationship between the parties.
34.7
Third parties. No person who is not a party has any right to enforce these Terms, except that our founders, directors, employees, contractors, agents and affiliates may enforce Sections 26, 27 and 28.
34.8
Survival. Any provision which by its nature should survive termination does survive it.
34.9
Cumulative remedies. Rights and remedies under this agreement are cumulative and in addition to those available at law.
34.10
Counterparts and signatures. Where a document related to this agreement is signed, it may be executed in counterparts and by electronic signature, each of which is an original.
34.11
Records. Our records, logs and metering data are admissible as evidence of the matters they record, and you waive any objection to their admissibility on the ground that they are computer-generated.
34.12
Currency. Unless expressly stated, all amounts are in Indian Rupees, and any conversion loss, gateway markup or bank charge on a foreign-currency payment is borne by you.
35. Grievances and contact
Where to write, and what we do with it.
35.1
Support. For questions about these Terms, your Plan, an invoice or the operation of the Service, write to support@kaamgpt.com from a registered Administrator address, quoting your workspace slug.
35.2
Grievance Officer. In accordance with the Information Technology Act, 2000 and the rules made under it, and the Consumer Protection (E-Commerce) Rules, 2020, grievances may be addressed to the Grievance Officer at the details below. We acknowledge grievances within 48 hours and endeavour to resolve them within 30 days.
35.3
Escalation. If a grievance is not resolved to your satisfaction, you may escalate it under Section 33 or to the competent authority under Applicable Law.
35.4
Language and hours. Support is provided in English and Hindi during business hours in the Indian Standard Time zone, excluding public holidays.
Contact
- Platform
- KaamGPT
- Grievance Officer
- Legal & Compliance Desk, KaamGPT
- Support email
- support@kaamgpt.com
- Helpline
- +91 79767 82366
- Registered location
- Bangalore, India
- Website
- https://kaamgpt.com
By creating a workspace, accepting an invitation, making a payment or continuing to use KaamGPT, you confirm that you have read and accepted these Terms & Conditions in full, including the strictly non-refundable transactions policy in Section 10, the disclaimers in Section 26 and the limitation of liability in Section 27.
This document is published by KaamGPT for its own service. It is not legal advice to you. If any part of it affects a decision that matters to your business, take your own advice before you rely on it.