Ask a Ludhiana sweater manufacturer how orders arrive and you will often hear the same story: a dealer in Jaipur or Lucknow sends a photo and a quantity on WhatsApp. So the best WhatsApp marketing software in Ludhiana has to respect that habit while taking the job off one owner's handset, and KaamGPT does it through the official WhatsApp Business API app. Catalogues, dispatch notes and payment nudges leave from a registered business number, every template is cleared by Meta first, and replies land in an inbox the whole office can see.
The city earns its nickname of India's Manchester from woollens, cotton T-shirts, shawls and stoles, and it also turns out bicycles, tractor parts, sewing machines and hand tools for buyers across the country. Those trades share one rhythm: a busy build-up, a short selling window, then months of quiet. This guide walks through how official WhatsApp campaigns fit that rhythm, where the template rules bite for Punjabi-speaking customers, what the plans cost, and how the setup compares with the phone-pairing senders that resellers push on small factories.
- ₹0to open a workspace and draft a first dealer template, on the Free plan
- 2official sending gateways a Ludhiana firm can pick between: Meta's cloud and MSG91
- 20,000dealer rows a single upload can carry, roomy for a North India register
- 3editor languages: Hindi, US English and the regular kind, with Gurmukhi absent
What does official WhatsApp look like inside a Ludhiana hosiery mill or cycle-part unit?
The four below are composites drawn from the way Ludhiana's trades work rather than stories of real customers, and each one shows why a particular rule in the app exists.
A knitwear manufacturer selling to retailers in four states
- The situation
- Each September the winter range left as a pile of photos forwarded from the owner's handset, and dealers in Rajasthan kept ordering designs that had already sold out in the first week of booking.
- How KaamGPT fits
- The range became a marketing carousel, one card per design, with a Send sizes quick reply. Dealers were tagged by state and sent in slices, Uttar Pradesh first, then Rajasthan, Haryana and Himachal over the next three days, with a fresh stock list attached as a PDF header before each slice.
- What changes
- Each state saw the stock that actually remained when its turn came, and the replies arrived in one inbox where two salesmen shared them out.
A bicycle-component maker shipping to dealers by transport
- The situation
- Dealers rang the factory every day asking whether their consignment had left and which transporter carried it, tying up the one person who knew.
- How KaamGPT fits
- Dispatch details became a utility template built on the ready-made preset, with the bilty number, transporter and expected days filled from placeholders, and the GST invoice preset carries the bill as a PDF document header. The dispatch clerk sends both from the app, and a later plan is to let the factory's billing software trigger them through the developer API.
- What changes
- Dealers get the transport details without asking, so the calls that still come in tend to be about genuine problems rather than routine tracking.
A tractor-parts wholesaler with a long tail of small accounts
- The situation
- Outstanding balances across two hundred workshop owners were chased by three collections staff from personal phones, with nothing recorded about who had been reminded or when.
- How KaamGPT fits
- A Hindi payment-due template names the amount and the due date through placeholders. A CRM filter picks accounts whose last activity was more than thirty days ago, and the collections role can send but cannot delete campaigns or export the full list.
- What changes
- Reminders now go out in one auditable run, and the report shows which workshops read the message and which never opened it.
A woollens showroom in Ghumar Mandi with walk-in regulars
- The situation
- The shop wanted a single Lohri announcement for regulars who had shared numbers at the billing counter, without the message reaching customers who had once said they wanted no more offers.
- How KaamGPT fits
- Only customers tagged counter-optin were imported. The announcement used an image header and a copy-code button carrying the festival discount, and anyone who had replied STOP to an earlier message or been marked do-not-contact was filtered out automatically.
- What changes
- The offer reached people who had asked for it, and the counter staff could quote the code back without any confusion over who qualified.
Which features decide the best WhatsApp marketing software in Ludhiana for factories and shops?
All eight capabilities are switched on in the product today. Most were built so a knitwear or cycle-part business can message a large dealer register without a slip it cannot take back.
Two official gateways, several numbers
A Ludhiana unit can route campaigns through the Meta Cloud API or through MSG91, an Indian provider, and nowhere else. Link the factory's existing number using Meta's Embedded Signup, a flow KaamGPT offers as an approved Meta Tech Provider, or work from a number KaamGPT lends you. A dealer number and a retail number can sit side by side, each capped per day, one marked as default.
Templates with image, video or PDF headers
A sweater line can open with a JPEG, a short MP4 of the knit, or a PDF rate list. Add a quick reply like Send sizes, a pair of website buttons at most, a call button that rings the dealer desk, or, on marketing templates, a code the dealer copies at checkout. Over-long text and skipped placeholder numbers are caught as you write, not after Meta rejects the draft.
Carousels for a whole range
Carousel templates let one message hold a row of two to ten swipeable cards with a picture or clip on each, which suits a jacket range shown colour by colour or a saddle and grip catalogue shown model by model. The dealer flicks through the whole range in place instead of opening a forwarded album of forty loose photos and losing track of which design was which.
Placeholders filled from your CRM
Numbered fields like {{1}} and {{2}} pick up the dealer's name, town or outstanding amount from the contact record. You give sample values when submitting so Meta can judge how the finished message reads, and the preview shows the result for any contact before the run starts.
Audiences built from lists and filters
Choose a saved list, a CRM filter, or the two combined: a tag such as woollen-buyer, the deal's pipeline stage or lifecycle, which salesman owns the account, the source a lead arrived from, its date of entry, or dealers silent for sixty days. List and filter trim each other, your own payroll staff are kept off unless deliberately added, and the recipient preview counts heads by the very rule the send follows.
Slices, batches and pause
Send dealers 1 to 500 this morning and the remainder tomorrow. The app releases messages in lots of a hundred, a halted run carries on from the dealer after the last one served, a network hiccup gets three more tries on its own, and one click later re-sends just the numbers that bounced, leaving everyone who already got it alone.
Wallet cost shown before sending
Before you press send, the builder prices the run against your coin balance using Meta's charge for that template's category. If the coins on hand fall short of the whole run, the app declines it outright; if they dry up in the middle of the Rajasthan slice, sending halts and waits for a top-up rather than throwing the campaign away.
Stage-by-stage reports
Each dealer's message is tracked from queued through sent, delivered and read to replied, or to failed with the reason, and the commonest errors are summarised at the top. Pull any stage out as an Excel or CSV file, timestamps in IST, for instance the stockists who saw the rate list and never wrote back, ready for your field salesman's next tour.
How does a Ludhiana business go from sign-up to a first dealer campaign?
Open a workspace and pick a sender
Sign the business up on the Free plan, step into the Business API app, and decide whose number dealers will see: the factory's own, linked through Meta's Embedded Signup, or one KaamGPT lends you. Firms that want MSG91 instead ask the KaamGPT team, who connect that number on their behalf.
Load the dealer register
Import the spreadsheet your accounts clerk already keeps, up to twenty thousand rows at a time. Ten-digit numbers get +91 added automatically, duplicates fold into one contact, and tags like UP-dealer or cycle-retail become the filters you send by.
Write and submit the templates
Pick up a ready-made preset, say the dispatch note or the payment-due nudge, or compose the winter offer yourself with a sweater photo as the header. When the sender is a Meta Cloud number, a KaamGPT reviewer reads the draft ahead of Meta and can tidy its wording or switch its category.
Wait for Meta, then check the cost
Meta's answer arrives through a webhook; in case one goes astray, the app polls Meta every six hours too, and the Sync button fetches the latest status whenever you click it. Once a template is approved, choose the dealers, study the preview and the coin cost, and settle how many to include today.
Send, answer and export
Start the run, watch it move through delivered and read, and let the sales team answer dealers in the shared inbox. When the slice is done, export the people who replied for follow-up calls and the failed numbers for cleaning before the next season.
Why do dealer campaigns work better when WhatsApp sits next to your CRM and inbox?
Dealers are already in the CRM
Salesmen log visits and orders against the same contacts that campaigns are sent to, so a filter like dealers in Haryana with no order this season is one step, not an export and re-import.
A refusal is honoured on every channel
When a dealer unsubscribes from your emails, gets flagged do-not-contact, or asks a KaamGPT voice agent to stop ringing, WhatsApp campaigns skip that person as well, with nobody having to remember to update a list.
One inbox for the whole office
Dealer chats can be handed to a salesman, tagged, starred, annotated and closed. Inside Meta's 24-hour window staff type freely; once it lapses they choose an approved template. Up to ten mobiles in the office get a WhatsApp ping whenever a dealer writes in.
Permissions that match a family business
Permissions are granular. Separate switches govern viewing, creating, sending and deleting campaigns, managing templates and contacts, exporting reports, and whether a salesman sees all dealer chats or just his own. A new clerk can prepare a campaign while the button that sends it stays out of reach.
A chatbot that knows when to stop
Where the sender is a Meta Cloud number, the WhatsApp Chatbot app can field routine dealer questions such as size charts or minimum order quantities, and it hands over the instant a salesman types a reply.
An API for your own billing system
Scoped API keys let your accounting or ERP software push an approved template, send in-window text, read back delivery status, or handle OTP send and verify, so invoices and dispatch notes can come straight from the system that raises them.
What do official WhatsApp campaigns cost a Ludhiana firm each month?
Pricing up best WhatsApp marketing software in Ludhiana only works if you keep two bills apart. One is the KaamGPT subscription, a flat monthly charge for the whole workspace with every app switched on. The other is message spend: coins bought ahead over UPI and spent message by message at whatever Meta charges for the template's category. Tier by tier, the pricing page lays it all out.
Free
₹0forever
No card needed
Zero rupees, five employees and half a gigabyte of files. A hosiery unit just starting can link a number, draft templates and trial sends to its own staff before spending anything.
- Up to 5 employees
- 1,000 emails / month
- WhatsApp messages from the prepaid wallet
- 512 MB storage
- Community support
Starter
₹999/month
or ₹9,590 billed yearly — 20% less
At ₹999 monthly, 25 people and 5 GB, sized for one showroom or a single factory office where two salesmen share the dealer inbox.
- Up to 25 employees
- 25,000 emails / month
- WhatsApp messages from the prepaid wallet
- 5 GB storage
- Email support
Growth
Recommended₹2,999/month
or ₹28,790 billed yearly — 20% less
Pay ₹2,999 each month for up to 100 people and 25 GB along with priority email support, a fit for a mill whose dealer desk, accounts and dispatch all live in KaamGPT.
- Up to 100 employees
- 1,50,000 emails / month
- WhatsApp messages from the prepaid wallet
- 25 GB storage
- API access
- Priority email support
Business
₹7,999/month
or ₹76,790 billed yearly — 20% less
The top tier, ₹7,999 monthly, takes 500 people and 100 GB and brings priority support plus guided onboarding, for a group running several units and a big field force.
- Up to 500 employees
- 7,50,000 emails / month
- WhatsApp messages from the prepaid wallet
- 100 GB storage
- API access
- Priority support + onboarding
Optional add-ons
- Prepaid message walletTop up over UPI whenever the dealer season demands; an oversized run is blocked before the first message, and a shortfall mid-way holds the campaign until you recharge.
- Managed Digital MarketingWould you rather someone else planned and ran it all? KaamGPT's Digital Marketing service is priced from ₹19,999 monthly.
- Starter, Growth and Business each come with a fourteen-day trial. Prepaying three months knocks 10% off, six months 15% and twelve months 20%, and the checkout screen states the rupee amount exactly.
- Plans carry no stock of free WhatsApp messages. A marketing template costs more to deliver than one sent for utility or login codes, and you see the run's total coin cost on screen before any dealer is messaged.
- Where the number is your own, linked through Embedded Signup, Meta can also raise its own bill against your Meta business account rather than drawing on the wallet.
Should a Ludhiana firm use the API, a QR-paired sender, or plain broadcast lists?
Owners researching the best WhatsApp marketing software in Ludhiana usually meet three very different things under one label. Here they are side by side, judged on what matters to a business that sells through dealers.
| What matters | KaamGPT on Meta's official Business API | QR-linked senders running your phone | Plain broadcast lists from one handset |
|---|---|---|---|
| Who sends | A number registered with Meta, connected by Embedded Signup or lent by KaamGPT | Your own handset, kept logged in through a browser session | Your own handset, list by list |
| Message check | Templates are approved before first use; free text only inside a 24-hour reply window | None, which is why numbers get restricted | None |
| Large dealer lists | Imports up to 20,000 rows; sends in batches of 100 with slices and pause | Limited by how fast one phone can go before WhatsApp notices | Each list is capped, and a contact must have saved your number |
| Consent and opt-outs | STOP replies unsubscribe automatically; opt-outs from email and calling are honoured too | Kept by hand, if at all | Kept by hand |
| Team replies | A shared inbox where chats are assigned, noted and linked to the CRM | Usually one operator on one screen | Whoever holds the phone |
| Records | A report for each stage, exportable to Excel or CSV in Indian time | Whatever the vendor chose to build | Ticks on each chat, nothing to download |
| What you pay | A flat plan plus coins per message, priced by Meta's category | Monthly licence; risk of losing the number | Free, apart from staff time |
The honest verdict. For a few dozen known customers, broadcast lists are honest and free. Once the register runs into hundreds of dealers, more than one person is sending, or you need proof of who agreed to hear from you, the official API is the safer base. A QR-paired sender looks like a shortcut, but it puts the very number your dealers recognise at risk.
Can Ludhiana businesses send templates in Punjabi, or only Hindi and English?
Be clear about this before you plan a campaign. The 2011 census recorded Punjabi as the mother tongue of about two in three Ludhiana residents, with Hindi a large second and Bhojpuri spoken by a smaller group, many of them mill workers. KaamGPT's template editor, though, covers just three: Hindi, English (US) and standard English. Gurmukhi Punjabi is not among them, and no setting changes that.
In practice this matters less for dealer trade than for retail. A Kanpur or Jaipur stockist reads Hindi or business English comfortably, so Hindi WhatsApp templates suit most out-of-state campaigns. For a Ghumar Mandi showroom talking to local families, some shops choose a short English template and slip in a line of Punjabi spelt out in Roman letters. That is the shop's own decision about wording, not a Punjabi feature, and Meta still reviews the template as English.
- Send Hindi to dealers in Uttar Pradesh, Bihar, Rajasthan and Madhya Pradesh, where Devanagari reads naturally.
- Keep rate lists, GST invoices and dispatch notes in English, since numbers and product codes stay unambiguous.
- If you add Roman-script Punjabi to an English template, keep it to a greeting or one line so the reviewer can follow the meaning.
- Store each contact's preferred language as a tag, so one campaign per language is a two-click filter rather than a guess.
How should a knitwear unit pace sending around the winter booking rush?
Trade coverage of the city's hosiery cluster describes manufacturing running roughly from April to November, which means dealer bookings and dispatch pile into a few months. That is exactly when a new number is least ready. Meta's messaging limits start every business number on a modest daily ceiling of unique customers and lift it while the number's quality holds up, so a factory that first registers in September can find itself throttled at the worst moment.
Register in the quiet months instead. Use the summer for utility messages dealers actually want, such as dispatch notes and invoice copies, and keep an eye on the Sending routes view, where Meta's quality rating and the number's current tier appear once Meta has published them. By the time your WhatsApp catalogue for knitwear dealers is ready, the number has a history, and the slice-and-pause controls let you spread a big catalogue send over several days.
- Connect the number by early summer, not the week the first sweaters come off the machines.
- Begin with utility templates for existing buyers; save the marketing carousel for when the tier has grown.
- Split the register by state and send one slice a day, checking the replies before the next one.
- If the quality rating dips, pause, read the failed and blocked numbers, and clean the list before resuming.
What counts as dealer opt-in for the best WhatsApp marketing software in Ludhiana?
Meta asks that people agree, specifically for WhatsApp and to your business by name, before you message them. A dealer who handed over a visiting card at a trade fair has not thereby agreed to promotions. The tidy way is to ask: a consent tick on the order book, a QR code at the stall that opens a chat, or a confirmation request sent as a utility message after the first purchase.
Whatever the source, record it. A tag such as fair-optin or invoice-optin on each contact lets you show later where consent came from, and the campaign filter can then send offers only to tagged dealers. When a buyer replies STOP, unsubscribe or cancel, KaamGPT marks them unsubscribed straight away, and that flag is honoured by email and calling campaigns as well.
- Print the firm's name next to any WhatsApp QR code at exhibitions and on packing slips.
- Do not import old phonebooks wholesale; import the dealers you can account for and tag the rest for a fresh request.
- Keep a do-not-contact mark rather than deleting a contact, so a re-import does not bring them back.
Which Ludhiana trades benefit most from approved WhatsApp templates?
- Hosiery & knitwearWinter range carousels for dealers, stock-left updates mid-season, and payment reminders once the booking window closes.
- Bicycles & componentsDispatch notes with transporter details, new-model launches to dealers, and spare-part price revisions as PDF headers.
- Tractor & auto partsCollections reminders to workshops, part-availability notices, and Hindi templates for buyers in neighbouring states.
- Sewing machines & hand toolsDistributor rate lists, service-camp announcements to registered buyers, and copy-code offers for retailers.
- Shawls, stoles & woollens retailFestival offers to opted-in counter customers, new-arrival images, and feedback requests after a purchase.
- Hospitals & clinicsAppointment confirmations and lab-report alerts sent as utility messages, kept well apart from any promotional health-check package.
- Farm-input dealersSeason reminders for seed and equipment buyers who opted in, with a call button straight to the shop counter.
From Chaura Bazaar to Dhandari Kalan, how do local firms use official WhatsApp?
The old city and the industrial belt want different things. Traders in Chaura Bazaar, the nineteenth-century market where Sunday is the busiest day and most shops close on Monday, might send a Saturday image of the weekend's stock to customers who asked for it. Factories in the Dhandari Kalan focal point, which began coming up in the late seventies, care more about dealers in other states and about dispatch and payment notes that cut down on phone calls.
The newer retail streets sit between the two. Showrooms in Ghumar Mandi, Sarabha Nagar and Model Town sell clothing and electronics to families who expect a personal tone, so they do better with small, well-tagged lists and short Hindi or English templates. In neighbourhoods from Civil Lines to Dugri, clinics and tuition centres mostly need utility templates for confirmations, which tend to keep a number's quality rating healthy.
None of this needs a visit. KaamGPT has no Punjab branch, only its Bengaluru office, and the product opens in any browser on laptop or mobile, so a Ludhiana firm signs up, connects a number and gets help over WhatsApp or a call. If you sell beyond Punjab, the India-wide guide covers the same product for national brands, and Doaba exporters may prefer the Jalandhar page.
Why does a Ludhiana dealer network outgrow the factory owner's phone?
A hosiery unit near Dhandari Kalan usually builds its dealer list one visiting card at a time. By the second winter there are six hundred numbers in the proprietor's phone, broadcast lists capped at a few hundred each, and a munshi forwarding sweater photos late into the night. When a dealer in Kanpur asks whether the navy cardigan is still in stock, the answer depends on who happened to read the message.
Cheap senders that pair the same phone through a QR code make the forwarding faster, but they leave the real problems alone. WhatsApp can restrict a personal number that suddenly messages hundreds of strangers, consent exists only in the proprietor's memory, and nobody can tell which dealers were sent the old rate list. For a trade where one wrong price travels across three states by evening, that is a costly gap.
The official API answers these with structure rather than speed alone: a registered sender, templates checked before they go, consent kept on the contact, and a report of what each dealer actually received.
- The season's catalogue lives in one proprietor's gallery, and dealers get whatever version he forwarded last.
- Broadcast lists top out quickly, so a large dealer register is split into many lists that drift apart.
- Collections staff chase overdue accounts from their own phones, and the munshi cannot later say which workshop was reminded on which day.
- A dealer who asks to stop hearing from the factory keeps getting forwards, because nobody wrote it down.
- Replies about sizes and rates scatter across salesmen's chats, so the office cannot see which leads went cold.
- Entry price
- Free tier costs nothing; Starter is ₹999 a month, charged in rupees
- Trial
- Two weeks free before the first paid month
- Gateways
- Meta Cloud API or MSG91, on the factory's number or a borrowed one
- Template languages
- Hindi and two kinds of English; Gurmukhi Punjabi is not offered
- Message billing
- Prepaid coins bought over UPI and spent per message at Meta's category rate
- Where it runs
- Any browser, anywhere; the company's sole office is in Bengaluru
Where this applies around Ludhiana, Punjab
- Chaura Bazaar
- Ghumar Mandi
- Sarabha Nagar
- Model Town
- Dhandari Kalan
- Civil Lines
- Dugri
- Ludhiana
- Punjab
- India
Frequently asked questions
26 answersWhat is the best WhatsApp marketing software in Ludhiana for a hosiery manufacturer?
For a knitwear unit that sells through dealers, look for the official WhatsApp Business API rather than a phone-pairing tool. KaamGPT sends Meta-approved templates, including image carousels for a winter range, filters out anyone who opted out, and lets several salesmen share replies in one inbox. It starts on a free plan, and messages are paid from a prepaid wallet.
Can I send our sweater catalogue as a carousel to dealers?
Yes. One carousel template holds between two and ten image or video cards, so each design or colour can sit on its own card. Being promotional, it goes to Meta for review before first use, and a KaamGPT reviewer looks at it first when you send from Meta Cloud. Use real product photos and keep each card's text short.
Will templates work in Punjabi for customers in Ludhiana?
Not in Gurmukhi. Template wording can be Hindi, English or English (US), and nothing else. Many Ludhiana firms send Hindi to out-of-state dealers and English for invoices and dispatch notes. Some shops add a short line of Punjabi spelt in Latin letters within an English template, which is their own writing choice rather than a Punjabi option in the product.
Our stockists are in Uttar Pradesh and Rajasthan. Is Hindi the right choice?
Usually, yes. Hindi in Devanagari reads naturally for most stockists in those states, and the editor supports it as a template language. Tag each dealer with a preferred language so you can run one Hindi campaign and one English campaign from the same list, rather than guessing who reads what.
Can KaamGPT send our GST invoice to a dealer as a PDF?
Yes. GST invoice is one of the seven utility presets, and any template may carry a PDF document as its header, so the bill itself rides along with the message. Placeholders drop in the dealer's name and bill number from the record or from data you provide. Under Meta's pricing a utility message generally costs less than a marketing one.
How do we chase payments from workshop owners without using personal phones?
Use the payment-due reminder preset, filled with the amount and due date through placeholders, and send it from the business number to a CRM filter such as accounts with no activity for thirty days. Give collections staff permission to send but not to delete campaigns or export lists, and every reminder is recorded in the report.
Could official WhatsApp software get our Ludhiana number banned?
No official tool can promise that, but the API route removes the main cause. Messages go through Meta's Business Platform on a registered number, templates are approved first, and opt-outs are respected automatically. Numbers on unofficial QR-paired senders are the ones that usually get restricted, because WhatsApp sees one handset messaging hundreds of strangers.
When should a knitwear unit connect its number before the winter season?
Months ahead, ideally in early summer. Meta starts every new number on a limited daily count of unique customers and raises it as the number sends messages people value. A few months of dispatch notes and invoices to existing buyers build that history, so the number is ready when the winter catalogue goes out.
Can we send to 5,000 dealers in one go?
You can build that audience, but how many different people one number may message in a day is set by the tier Meta has given it. So send in slices, perhaps the first thousand dealers today and the next thousand tomorrow, released in lots of a hundred. Halting midway is fine; the run restarts at the following dealer.
Can I schedule the Lohri offer to go out automatically next week?
Not inside KaamGPT. A Business API campaign leaves only when someone starts it, with no option to set a later date. What you can do ahead of time is get the template approved and the audience saved, so on Lohri morning the only step left is pressing send.
Do you track which dealers clicked the link in our message?
No. Link clicks are not tracked. Instead the report walks every dealer along the stages queued, sent, delivered and read, then replied or failed, and shows the frequent error reasons. If you want to know who is keen, add a quick reply labelled something like Send rate list; a tap becomes a reply you can filter and export.
What would a cycle parts business in Ludhiana pay for WhatsApp campaigns?
Think of two separate costs. The workspace plan is ₹0 on Free, then ₹999 for Starter, ₹2,999 for Growth or ₹7,999 for Business each month. Messages take coins from your wallet at Meta's per-category rate, with promotional sends dearest. Before any run, the builder shows its exact coin cost.
Do plans come with a monthly quota of free WhatsApp messages?
No. The subscription covers the workspace, its users and storage, with all apps included at every tier. WhatsApp sends are billed one by one from your coin wallet. And where you have linked your own number through Embedded Signup, Meta can bill certain charges directly to the business's own Meta account.
Our coins ran out in the middle of a dealer run. Is it lost?
Sending stops and waits rather than failing. Recharge by UPI, hit resume, and the run continues at the next dealer in line. A campaign that the balance could never cover is refused before it begins, with the shortfall shown so you know what to recharge.
Can a Ghumar Mandi showroom use this for festival offers?
Yes, provided those customers agreed to hear from the shop. Import only the people who ticked yes on the counter slip, tag them, and send a marketing template with a picture of the new stock and a copy-code button for the festival discount. Anyone who replies STOP is unsubscribed on the spot and skipped next time.
Do we need a separate WhatsApp number for the factory and the showroom?
Not necessarily, though many firms keep two. One workspace can hold several numbers with separate daily caps, and one of them is the default that new campaigns pick up. Keeping dealer trade and retail on different numbers means each number's quality rating reflects the audience it actually serves.
Can our salesmen reply to dealers from their own phones?
They answer from the shared inbox, opened in a browser on phone or laptop, and the dealer sees the business number, not a personal one. A chat can be assigned to one salesman, tagged and noted, and a role can restrict someone to seeing only their own assigned dealers, so the conversations stay with the firm.
What is the 24-hour window and why does it matter for dealer chats?
When a dealer messages you, Meta opens a 24-hour customer-service window in which your team can reply with free text. After it closes, you can only start the conversation again with an approved template. The inbox shows which situation you are in, so staff know whether to type or pick a template.
Can we bring our dealer register over from Tally or Excel?
Yes. Export a CSV from your accounting package or spreadsheet, up to twenty thousand rows per upload, and map its columns to contact fields. Ten-digit mobiles get +91 automatically and repeated numbers collapse into one contact. Bring in only dealers who agreed to hear from you, with a tag recording where that agreement came from.
Is there a KaamGPT office or team in Ludhiana?
No. KaamGPT runs from a single Bengaluru office, with nobody on the ground in Punjab. The product is online, so a Ludhiana firm signs up and sends from wherever it is. Support comes over WhatsApp, phone and email; ring +91 79767 82366 if you want help linking your number and getting a first template approved.
Which gateway suits a Ludhiana firm better, Meta Cloud or MSG91?
For dealer catalogues, choose the Meta Cloud API. It allows image, video and PDF headers, and both the KaamGPT review step and the chatbot work on it. MSG91 numbers are arranged by the KaamGPT team, and their templates are built inside MSG91 without header media, which rules out a sweater photo or PDF rate list.
Can we get Meta's green tick for our factory's WhatsApp number?
The verified badge is Meta's decision, not something any software can grant. What helps is a business that Meta has verified, a consistent display name, and a record of messages people value. Connecting your own number through Embedded Signup keeps that history with your business account.
Can the WhatsApp Chatbot answer dealers' size and MOQ questions?
Yes, if the number is on Meta Cloud. The chatbot app can take routine questions such as size charts or minimum order quantities, and it backs off once a salesman replies in the inbox, so a dealer is never handed a bot answer partway through a real conversation.
Would KaamGPT be the best WhatsApp marketing software in Ludhiana for a small cycle parts shop?
With under a hundred regular customers, the free WhatsApp Business app and its broadcast lists may genuinely do. KaamGPT starts paying off once you have several hundred dealers, more than one person sending, or a need to show consent and keep records. Try it on the Free plan before deciding.
How do we stop messaging a dealer who asked us to stop?
If the dealer writes back STOP, or words like unsubscribe, opt out or cancel, KaamGPT unsubscribes them automatically, and you can also tick do-not-contact on the record yourself. Either way every later WhatsApp run leaves them out, and because the flag sits on the contact, email campaigns and AI calling skip them as well.
Can our ERP send dispatch messages automatically through KaamGPT?
Yes, by way of the developer API. Issue an API key limited to the scopes you need, and your ERP can push an approved dispatch template, send text inside the reply window, fetch delivery status, or run OTP send and verify. Plenty of factories send by hand from the app first and wire up their software once templates settle.